Great Western Bank employee delivering documents to a customer's car during the pandemic.
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A Stronger Commitment to Customers

Lexie Feterl, Communications Director with Great Western Bank

__ Lexie Feterl
December 23, 2020

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"Unprecedented times."

This now frequently used _ is one that reflects unique and surreal year 2020 has been with an _ recognizable connotation. The status has been unraveled by events of 2020 in _ a way that very were left unaffected. COVID-19 __ havoc on our economy hit many of our with an immense force. __ there has ever been _ time for the support __ a financial institution, it been this year. And dedicated team worked tirelessly __ service and support our _ in every way possible in the safest way . Our employees showed an commitment to our customers helped bring reassurance back _ their lives. As one wrote, “During this crisis, are times of hope _ than despair.”

When quarantines, social distancing city lockdowns pushed people _ and away from their routines, many businesses were __ to a standstill. On 27, 2020 President Trump _ into law, the Coronavirus , Relief, and Economic Security (CARES Act) with two programs, the Paycheck Protection __ (PPP) and the Economic _ Disaster Loan (EIDL). Another _ of the CARES Act, Small Business Debt Relief __, provided immediate relief to businesses with current non-disaster Business Administration (SBA) loans __ under Section 7(a) of Small Business Act.

The Paycheck Protection Program () prioritized millions of Americans by small businesses and _- individuals in authorizing approximately $660 billion toward job retention certain other expenses. We extremely proud of how employees rallied to support _ program and our customers: __ funded over 4,800 PPP for $727 million in _ balances. Acknowledging that 2020 _&;_ been an easy year businesses or consumers, we again demonstrated how we here for our customers _ they need us most.

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