Digital Wallets FAQ
A digital wallet is _ wallet - but in __ form! Digital wallets allow to make a purchase __ a store, in an or even on a __ (using a compatible device) _ a participating merchant without _ physical Great Western Bank or credit card. Instead, just need a compatible or wearable device.
There are many benefits __ making purchases with your Western Bank debit or _ card using your digital _, including:
- It's convenient – don’t have to worry having your card with .
- It's fast – __ made with a digital _ are almost instant instead __ having to insert your _ and waiting for the _ to process.
- It's secure – _ a transaction, merchants are with a one-time password, __ a token, rather than _ card number, making it _ impossible for a fraudster __ steal your card information.
Yes. Digital wallets use features that are built _ your device to protect _ transactions. Additionally, you will __ required to authenticate yourself _ each transaction can be _. Depending on your device _, the authentication step may __ completed using your fingerprint, _ recognition, passcode or a . The digital wallet providers __ not store or have _ to your full account _. The last four digits __ the card number will __ displayed on your card to help you manage _ cards. When a transaction __ made, a unique one-time , known as a token, __ sent to the merchant _ than your full account _, making it nearly impossible your card information to __ compromised.
For more information on security features enabled by _ digital wallet provider, please the links below:
Apple Pay Security
Google Pay Security
Samsung Pay Security
Fitbit Pay Security
Garmin Pay Security
LG Pay Security
You will need:
- A Great Western _ debit or credit card
- A compatible device _ a digital wallet app
- A data plan __ access to Wi-Fi
All Great Western Bank and credit cards are to be added to _ digital wallet.
Great Western Bank debit credit cards can be to any of the _ digital wallets: Apple Pay, _ Pay, Samsung Pay, LG , Fitbit Pay or Garmin .
Please visit your digital _ provider's website for the _ current list of compatible __:
Apple Pay
Google Pay
Samsung Pay
Fitbit Pay
Garmin Pay
LG Pay
Most mobile devices have _ digital wallet app preloaded, _ on the device. For __, the app is called "_" while on Samsung and __ devices the app is _ Google Pay or Samsung . Eligible LG phones will _ LG Pay. If your _ does not have the , it can be downloaded _ the app store. Fitbit and Garmin Pay use Fitbit and Garmin Connect _.
To load your Great __ Bank debit or credit _ into your digital wallet, , locate your digital wallet on your phone. Digital _ apps are preloaded on _ devices. If not, or previously deleted it, you download it from the store as long as _ device is compatible. Once are in the app, _ the on-screen instructions. The will instruct you to _ or manually enter your _ information, verify your card __, review and accept the and conditions, and complete _ verification step. Once the __ step is complete, then _ device is ready to ! Please note that the __ may vary by device _. For more information on to add a card __ your device, click on links below:
Apple Pay
Instructions
Demo
Google Pay
Instructions
Demo
Samsung Pay
Step-by-Step Guide
Fitbit Pay
Instructions
Follow these instructions to _ your Great Western Bank or credit card your __ card, depending on your _ type:
iPhone or iPad
Click on Settings, then _ & Apple Pay. Then _ down to Default Card the Transaction Defaults section __ choose your default card. _ the Wallet app, you also touch and hold _ card and drag it __ the front of your .
Apple Watch
Within the Apple Watch, the My Watch tab, _ Wallet & Apple Pay. _ click Default Card to _ your card.
Google Pay
Within the Google Pay , click Payment at the _. Then, tap the card want to make your __. Turn on "Default for __- purchases."
Samsung Pay
Samsung Pay does not _ an option to set _ default card. Instead, the _ recently used, viewed or card will display.
Fitbit Pay
Within the Fitbit app, on the Account icon then click the Wallet _. Find your Great Western _ debit or credit card click "Set as Default."
Garmin Pay
For Garmin Pay, your _ recently used or loaded _ will display first. You scroll down on your to select a different _.
Yes. There is no to the number of Western Bank debit and _ cards that can be _ into your digital wallet. may be a limit __ the number of cards _ your digital wallet allows, __.
Yes. You can add _ Great Western Bank card(s) __ multiple digital wallets and/or __.
You may use your __ wallet at many different _ such as grocery stores, stores and restaurants. Digital __ are also accepted in _ apps and on participating with your computer, phone __ tablet, depending on the of the devices. Use _ Great Western Bank debit __ credit card to make _ purchase with your digital _ wherever you see this _ symbol:
The following digital wallet _ provide a list of _ of the participating merchants __ the links below:
Apple Pay
Google Pay
LG Pay and Samsung can be used at _ contactless terminals and magstripe _ without contactless functionality, which they can be used _ everywhere for contactless payments!
The process for completing _ transaction using a digital _ varies depending on your _ type. The general process, __, includes these steps:
To make a purchase __- at a terminal that __ your digital wallet for __, hold your device near terminal. You will be to authenticate yourself with _ fingerprint, facial recognition, a or a PIN, depending __ your device. Once authenticated, transaction will take just _ second to process and _ notify you when it been completed.
When making a purchase __ an app that offers __ wallets as a payment _, locate the digital wallet _ at checkout. After clicking __ the icon, you will _ the option to select _ different card, shipping address contact information. The total _ amount will also be _. If all of the _ looks correct, complete the _ by authenticating yourself with _ fingerprint, facial recognition, password __ PIN, depending on how _ is set on your _.
For a closer look __ how this process will _ on your specific device, _ visit the links below:
Apple Pay
Instructions
Demo (Fingerprint)
Demo (FaceID)
Google Pay
Instructions
Demo
Samsung Pay
Instructions
Fitbit Pay
Instructions
Garmin Pay
Demo
LG Pay
Demo
No. There are no _ associated with this service.
Yes. If you add _ Great Western Bank debit __ credit card to a __ wallet, your physical card still be used like __ is today.
Yes. If you receive _ new device, add your _ to your digital wallet __ if you were setting __ up for the first _.
No. If you receive _ new phone number, you __ not need to re-register _ digital wallet.
If you opted to __ your verification code via or email during the up process but did receive it, please contact __ using the phone numbers to activate your card.
Debit Cards: Email: info@gwb-online.com
Consumer Credit Cards: 1.855.594.3254
Commercial Credit Cards: 1.855.633.4119
No. You are not _ for any fraudulent transactions _ with your Great Western _ debit or credit card.
If your card is _ or stolen, please contact __ using the contact information . You can remove the _ you added to the _ within your digital wallet . Once you receive your _ card, add your new _ to your digital wallet __ if you were setting __ up for the first _.
Debit Cards: Email: info@gwb-online.com
Consumer Credit Cards: 1.855.594.3254
Commercial Credit Cards: 1.855.633.4119
No. If your Great __ Bank debit or credit _ is cancelled, it cannot __ used to make a within your digital wallet. _ you receive your replacement _, add your new card __ your digital wallet as __ you were setting it __ for the first time.
If you lose your _, you may want to __ your service provider to __ your service for that _. You can still make using your physical Great __ Bank card. If you like to cancel your _ and order a replacement _, please contact us using contact information below.
Debit Cards: Email: info@gwb-online.com
Consumer Credit Cards: 1.855.594.3254
Commercial Credit Cards: 1.855.633.4119
If you have any _ regarding your Great Western _ debit or credit card, _ contact us using the __ information below.
Debit Cards: Email: info@gwb-online.com
Consumer Credit Cards: 1.855.594.3254
Commercial Credit Cards: 1.855.633.4119
For more information regarding _ digital wallet, please visit _ digital wallet provider's website __ clicking one of the below:
Apple Pay Website
Apple Pay FAQ
Google Pay Website
Google Pay FAQ
Samsung Pay Website
Samsung Pay FAQ
Fitbit Pay Website
Fitbit Pay FAQ
Garmin Pay
LG Pay Website
LG Pay FAQ